Search MAIN for Help Topics (or use the links below)
How to Set Up Your Dial Up Connection to MAIN
Troubleshooting Your Connection to MAIN
Email and Webmail Troubleshooting and How To's
Wireless Instruction Sheets, Troubleshooting, Network Setup, etc.
Megaspeed Accelerator
MAIN National Access
Using Webpages
Virus Tools and Security
CanIt and Spam (Junk Email)
Web Page (Domain) Hosting, Registration, Creation
General Tips on Downloading and Installing Software
MAIN Downloads
MAIN Links
How Things Work on the Internet
Reference Resources and Internet Living
Computer Education
Free Software - Windows and Macintosh
Windows Software (Free) and Links
Macintosh OS X Free Software
WNC Computer Users Groups
More Information about MAIN's Account Services
To Reach Helpdesk by phone form or fax
How to Set Up Your Dial Up Connection to MAIN
How to set up Windows to connect to MAIN
How to set up OutlookExpress and Incredimail to get your email
How to set up Thunderbird to get your email
General Tips on Downloading
How to set up your Macintosh to connect to MAIN
Some tips on setting up Linux for dial up and PPP
Switching to MAIN from AOL, BellSouth, Earthlink, Juno, MSN, Netzero, SBC
Switching from AOL
Switching from BellSouth
Switching from Earthlink
Switching from Juno
Switching from MSN
Switching from Netzero
Switching from SBC
MAIN's County Access Numbers
SMTP servers
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Troubleshooting Your Connection to MAIN
Windows Connection Problems
Modem problems - Winmodems
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Email and Webmail Troubleshooting and How To's
Wireless Help
Instruction Sheets, Troubleshooting, Network Setup, etc.
With a wireless connection on 24/7, you should consider these security tips:
Checklist for Safer Internet Useage
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Megaspeed Accelerator
Megaspeed Help Page
General Tips on Downloading
Windows Megaspeed Quick Configuration
Windows Megaspeed Settings Configuration
Windows Megaspeed Connection Troubleshooting
Windows Megaspeed Detailed Configuration
Windows Megaspeed Frequently Asked Questions
Windows Megaspeed General Troubleshooting
Macintosh Megaspeed Quick Configuration
Macintosh Megaspeed Detailed Configuration
Macintosh Megaspeed Frequently Asked Questions
Macintosh Megaspeed Settings Configuration
Macintosh Megaspeed General Troubleshooting
Macintosh Megaspeed Connection Troubleshooting
How to Remove Megaspeed
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MAIN National Access
MAIN's National Access Numbers and Setup for Windows & Macintosh to our national access
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Using Webpages
General Tips on Downloading
Web Page Troubleshooting and Tips
How to Set Your Home Page Manually
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Virus Tools and Security
Checklist for Safer Internet Useage
Switch to Linux
WebExtras - links to Parental Control, Internet Call Answering and Anti-Spyware
General Tips on Downloading
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CanIt and Spam (Junk Email)
CanIt - MAIN's Virus and Junk Email Filtering Service
How do I tell if the email is really from MAIN?
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Web Page (Domain) Hosting, Registration, Creation
Links - General Tips on Downloading and Installing Software, Links to MAIN's Software and Services, Free Programs
How Things Work, etc.
Downloading Tutorial and Tips
MAIN Downloads
MAIN Installer
Windows Connection Manager
Windows Megaspeed
Macintosh Megaspeed
MAIN Links
MAIN County Access Numbers
Indylink
WebExtras
MAIN Domain Website Control Panel Tutorials (Plesk) How to setup email boxes, etc. for your domain
Postini login web page
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How Things Work on the Internet
How Stuff Works - How Stuff Works - All sorts of stuff - simple explanations of what goes on inside
How Domain Name Servers Work
How Web Pages Work
How Web Servers Work
How Email Works
How Spam Works
How Spyware Works
How Modems Work
How Computer Viruses Work
How Phishing Works
How Firewalls Work
How Firefox Works
How Internet Cookies Work
How Instant Messaging Works
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Reference Resources and Internet Living
Refdesk.com - References to everything, the Swiss Army Knife of links
The Living Internet - History, Design and Use of internet services
Whatis.com - technical references for the internet
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Computer Education
Asheville Buncombe Community College Continuing Education - Computer Training
Blue Ridge Community College
Free Software - Windows and Macintosh
Mozilla.com FREE Firefox browser and Thunderbird email program for Mac and Windows
Eudora - FREE, sponsored and paid Mac and Windows email program
TrueCrypt FREE Hard disk encryption program for Mac and Windows
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Windows Software (Free) and Links (in some cases it may take some looking to find the free version)
Netants, a download manager for Windows
Open Office, FREE word processing, spreadsheet, database, drawing, slideshows & math formulas
Portable Applications - programs you can use from a flash drive (thumb drive) on any USB capable Windows computer
Microsoft Knowledge Base
Microsoft Downloads - Internet Explorer upgrades and more
Zone Alarm - FREE and paid Windows firewall program, look for Download, then plain Zone Alarm
Spybot - FREE Windows antispyware program
AVG Free Edition - FREE Windows antivirus program
Trend
Micro's House Call - FREE Online Windows antivirus check
Modemhelp.org - Modem driver and manufacturers links
Modemhelp.net - Another modem driver and manufacturers links
TweakUI - Makes Windows settings hard or impossible to get to easy, change privacy settings, etc.FREE
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Macintosh OS X Free Software
TextWrangler - a FREE text processor, do more with text than you ever thought possible.
Kompozer - a FREE WYSIWYG web editing program
Taco HTML Edit - FREE HTML editor for web pages
GIMPshop - a FREE image editing application alternative to Photoshop Note: You will need to download and install Apple’s X11 in order to run GIMPshop. It may be already installed on your computer. If you don’t have X11 yet, it’s free but you will have to install it from your OS X disk or provide your name and email address at Apple.com to download it.
NeoOffice - word processing, spreadsheet, presentation, vector drawing, database, and macro functionality. A free alternative to Microsoft Office:Mac.
Inkscape is a FREE vector graphics editor, with capabilities similar to Illustrator, Freehand, CorelDraw
Delineate - a FREE tool for converting raster images to lines
Juice - FREE , take audio streams and convert to files - podcast receiver
Audacity - Free Sound Editor
TinkerTool - FREE, gives you access to additional preference settings Apple has built into Mac OS X.
Sunshield - FREE firewall configuration utility
Cyberduck - FREE ftp program
Destroyer - FREE program for erasing free space on your hard drive
Open Source Macintosh Program List - Updated list of free mac programs
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WNC Computer Users Groups
(if you would like a link for your group here, please email help@main.nc.us)
Asheville/Buncombe PC Users Group
Hendersonville Area Computer Society
Macintosh Asheville Computer Society
Spartanburg Mac User Group
Transylvania Mac Users Group
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More Information about MAIN's Account Services
Account Questions
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To Reach Helpdesk by phone or form, call or click:
Call 255-0182, ext 2, in Buncombe County
Call (866) 962-6246, ext 2, toll-free outside Buncombe County
If you are on dial up, make sure your computer is on, but not connected. You can open web browsers and email programs and configuration windows while on the phone with the HelpDesk, you just can't be dialed in. If it tries to dial up, just click on Cancel The Call or Do Not Connect.
The Helpdesk hours are:
Monday through Friday 9:00 am to 5:00 pm.
We will call back as soon as possible. If you reach the recording during business hours, we may be on the line assisting other callers - leave a message and we will return your call in the order it is received.
Administrative Line: call 255-0182 in Buncombe County
Administrative Line: call (866) 962-6246 toll-free outside Buncombe County
use this Help Desk Form
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