Mountain Area Information Network

Windows Dial-Up Troubleshooting - What to do if you can't connect

Computer Problems
What is a modem and why is it important?
Dial Up Problems - Getting the computer to dial, server to ask for password
Password Rejection
Connection Problems - server accepts password, can't get connected
Windows XP connects but won't get web pages or email
List of Modem Error Codes

Computer Problems (some things to check first)
These are all problems with your computer that may need to be addressed before you can connect to the internet. These are general computer problems and may need to be repaired under warranty or by a computer repair service.
Is the power on?
Is computer operating properly?
Do you have a Blue Screen?
Is the computer running in Safe Mode? (It will say so in each corner of the screen.)
Freezing (can't move the cursor on the screen, keyboard doesn't respond)?
Have you made any changes to your computer recently?
Added any hardware recently?
Added any software recently?
Any recent changes in your software for the printer, Internet security or antivirus?
Have you downloaded any new programs or games recently?
Have your kids or anyone else not familiar with computers been using it?
Try rebooting the computer and trying again.

Norton Internet Security Firewall
Norton Firewall can frequently prevent internet applications from sending or receiving information over the internet even though you are connected. Check the configuration of the firewall and make sure that it is not interfering with internet communications.

What is a modem and why is it important?
When you click on something to make your computer start dialing up, Windows uses hardware in (or connected to) your computer called a modem to connect to MAIN's server. The modem is generally in a slot in your computer (usually in the back) that the phone line is hooked to. It could also be plugged into a port on your computer.

What does a modem do?
A simplified definition: It changes data into sounds so that computers can communicate over telephone lines.
The modem has two functions:
1. It dials a call to our server, making sure that there is an answer and responding to it.
2. If all that is satisfactory, then it switches to data transfer mode and sends your username and password. When that is accepted, the modem handles the data transfer (web sites and email, etc.) between your computer and the server.

Click here for lots of information about how modems work

Modems and Phone Lines
Many times it is a phone line problem rather than a problem with the modem. Your modem is a critical link in getting web pages and email through it. Weather conditions often will cause significantly different phone line characteristics, and the modem is basically expected to handle them (the phone company doesn't usually do much to correct such troubles.) Manufacturers set the initial modem settings for dialing up in or near a big city with good phone lines, as that is percentagewise most of their clients are. We are in the mountains with phone lines inherited from the many telephone providers that have been here over the decades.

Modem settings are adjustable so you can tune the modem characteristics to the lines that are available. Also, there are multiple protocols that are supported, some of which are not yet standards and therefore are less compatible between offerings from the various manufacturers.

Modem failure modes: Sometimes modems quit working altogether and other times they fail intermittently, working only sometimes or working slower. The dial up function of your modem may fail and you won't call the server or it may call but not respond to our server properly. Or the modem may place the call properly and the data transfer function may be broke or only partially working. Also, there may be several problems that have to be resolved before you can connect again.


Try to connect the most direct way:
Windows 95/98
Open My Computer (usually in the upper left hand corner of your desktop), then double click on Dial Up Networking, then double click on MAIN (or whatever you named the connection), then click the button named either "Connect" or "Dial".
Windows Millineum Edition (ME)
Go to Start => Settings => Control Panel, double click on Dial Up Networking, double click on MAIN (or whatever you named the connection), then click the button named either "Connect" or "Dial".
Windows 2000/XP/Vista
Go to Start => Connect To, then MAIN (or whatever you named the connection), then click the button named either "Connect" or "Dial".

Watch the dial up process and if your computer does not connect before your password is verified, try these things:

Problems with getting a dial tone and dialing to the server:

  • Check with a regular telephone on the line the computer is using to see if you have a working phone line. Listen for noises such as hum, static, echo and so on when you are on the phone. If there is any noise on the line it interrupts the transfer of data and your computer has to renegotiate the connection with the server. It is the phone company's responsibility to take care of noises.
  • Make sure your computer is dialing the right phone number.
  • The phone line should be plugged into the back of the computer in the place labeled Line or it will have a symbol that looks like a pyramid made out of blocks. It may or may not work in the place usually next to it that is labeled Phone or has a telephone handset symbol.
  • Sometimes, too many things on phone line will cause a problem. If you have a fax, answering machine, the computer and several phones on the same line, the computer may not be able to handle it. Try removing other devices and see if it helps.
  • If you have a surge supressor, it may be having problems. If you use a telephone line surge supressor or have your phone line connected to a power surge supressor, the supressor may be causing the problem. Try routing around it and see if that helps.

Reinstall the Modem
If you get "Error 678" and you have a working phone line, the modem in the computer may be having problems.
Here is how you uninstall and reinstall the modem to try to get it working again:

Win 95, 98, ME:
Click on Start then go to Settings - Control Panel - Modems - Properties) and write down the name of the modem as it's listed to refer to later, and the COM port number, clicking the Diagnostics tab to see it, if required, then OK. Make sure the modem is highlighted, click Remove, and confirm the removal if requested, then close everything and shut down the computer (Start - Shutdown - Shutdown - OK.) Turn the power off to the computer if it has to be done manually, then wait a few seconds and turn it on again - the modem may be reinstalled by Windows and oftentimes will then work better. Go back to where the modem was listed the first time using the instructions above and see if it reinstalled the modem and check to see if it is the same thing that you wrote down. If the computer can't find the modem or the driver (the software that runs the modem), you will probably need to use your warranty or call a computer repair facility.

Windows 2000/XP:
Go to Start, then go to Control Panel (if you see Pick A Category, click once on Switch To Classic View on the left hand side), then click on Phone and Modem - Modems tab - Properties.) Write down the name of the modem as it's listed to refer to later, and the COM port number. Make sure the modem is highlighted, click Remove, and confirm the removal if requested, then close everything and shut down the computer (Start - Turn It Off - Shutdown - OK.) Turn the power off to the computer if it has to be done manually, then wait a few seconds and turn it on again - the modem may be reinstalled by Windows and oftentimes will then work better. Go back to where the modem was listed the first time using the instructions above and see if it reinstalled the modem and check to see if it is the same thing that you wrote down. If the computer can't find the modem or the driver (the software that runs the modem), you will probably need to use your warranty or call a computer repair facility.

To Reinstall Dial Up Networking and Network Connections for Windows 95/98/ME
(This procedure is not available on some Windows 2000 and all Windows XP)
1. Click on Start.
2. Scroll up to Settings, then click Control Panel.
3. Once in the Control Panel, open Add/Remove Programs with a double-click.
4. There are three tabs in this window: Install/Uninstall, Windows Set-Up, and Start-Up Disk.
5. Choose the Windows Set-Up tab.
6. Double-click the telephone icon for Communications.
7. Find Dial Up Networking and click the check mark to turn it off.
8. If prompted to remove other components at that time, click Yes.
9. Now click OK to exit from both windows.
10. If prompted to reboot at this point, click No.
11. Now go back to the Communications window. (See above).
12. Turn the check mark back on for Dial Up Networking by clicking in the empty box.
(NOTE: If the check mark is still on, go back to number 7 above and uncheck, and reboot when prompted in number 10.)
13. Click OK to exit from each of those windows again.
14. Refuse the reboot once again.
15. From the Control Panel window, now open the Network icon with a double-click.
16. There will be three tabs in this window: Configuration, Identification, and Access Control.
17. Choose Configuration.
18. There you will see a list titled: "The following network components are installed."
19. Look for TCP/IP (or TCP/IP -> Dial-Up Adapter if you have that.) If you don't have that, proceed with the next step, otherwise skip to step 26.
20. If you don't see the TCP/IP protocol, you should see three buttons below the list in this window: Add, Remove, and Properties. Click Add.
21. You will then have a list including: Client, Adapter, Protocol, And Service. Click Protocol and a window entitled "Select Network Protocol" will open.
22. There will be two panels in this window. In the left panel, click Microsoft (Scroll down to find if necessary.)
23. In the right panel, click TCP/IP. Click OK.
24. Click TCP/IP (or TCP/IP -> Dial Up Adapter if it's there.)
25. Click OK if you get a warning message "You have asked to change..."
26. Click the WINS configuration tab (if you don't have one skip to step 28).
27. Click Disable WINS.
28. Click OK on each open window and close the Control Panel.
29. Restart the computer if prompted, or by clicking Start-Shutdown... and try to connect.
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Password Problems

  • Make sure you have entered your password correctly.
  • It must be entered exactly uppercase/lowercase specifically as it is written on your information or it will not work.
  • Make sure zeros are not uppercase "O"s and vice versa.
  • Make sure your Caps Lock is off
  • If your account is locked due to nonpayment, you password will be rejected. Call the Administrative number if you need to check your account status.
  • Windows frequently forgets passwords. You can create a new user and see if Windows will then remember passwords. If you need help with this, contact the HelpDesk.
  • If you have Windows 2000, you may need to uninstall/reinstall Client for Microsoft Networks
  • Note: Windows XP will always show a password as 16 dots for security purposes. It does not reflect the actual length of your password as you entered it.
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If your computer does not connect after password is verified:

Try reinstalling the modem click here

Check Modem Settings

Win 95, 98, ME
Click Start - Settings - Control Panel - Modems - Properties - Connection - Port Settings; change the Receive Buffer to Low (1). Now click Okay, then click Advanced and change to Software flow control by clicking it on the upper right. Now click Okay (twice), and then either Okay or Close (whichever you have there) and finally, close the Control panel.

Windows 2000, XP
Go to Start, then go to Control Panel (if you see Pick A Category, click once on Switch To Classic View on the left hand side), then click on Phone and Modem - Modems tab - Properties, then Advanced tab-Advanced Port Settings; change the Receive Buffer to Low (1), make sure Transmit is on High (Maximum), then click Okay. Next, click Change Default Preferences and change Flow Control from Hardware to X On X Off, by clicking on the black triangle at the right side of the box. Now click either Okay or Close (whichever you have there) on all buttons and finally, close the Control panel.

Check Dial Up Networking settings for Windows 95/98/ME

Go to Start, then Settings, then Control Panel. Doubleclick on Network
Make sure you have Dial Up Adapter, TCP/IP, Client For Microsoft Networks
In the Network control panel check these:

  • Network control panel => TCP/IP -> Dial Up Adapter => Properties => OK => WINS Configuration => Disable WINS Resolution
  • Network control panel => TCP/IP -> Dial Up Adapter => Properties => OK => DNS Configuration => Disable DNS Resolution

Other possible fixes for those using Windows include:
1) Use Google or your favorite search engine to search for the name of your modem (written down in the steps outlined in the first paragraph of the Windows section.) Whenever a new driver for a modem is released, it's an indication that there were problems with the prior versions (which may be common in our rural service area, though not so much so elsewhere.)

2) Research that modem at www.modemhelp.org - they have an enormous list of modems, with links to other pages on the web, including manufacturer (and other) sites with download-able driver software (which contains fixes for known problems.)

3) Click Properties in the Modem Properties window and change the maximum speed setting to 38,400, then click OK. You can come back to this point and adjust it up or down repeatedly as you test the performance of each possible setting. Note that some modems ignore this entirely, and you'll need an INIT string to do this (see #5 below.)

4) In the same Properties window as #3, click Connection, then in Windows
a) 2000/XP -- click the Advanced tab->Change Default Preferences and change the Compression entry to Disable.
b) 95,98, or ME- click Connection->Advanced and turn off the check mark in the upper left called "Compress Data".
5) If no driver is available, or it doesn't help, then look for an "INIT string" that will disable (or force) the various protocols (e.g. V.92, K56Flex, V.90, V.34) - basically, the older, well-standardized protocols V.34 and V.90 are more likely to work properly, regardless of conditions. Write down or print out all the strings recommended for that modem type and try each one individually, using the instructions available on that page of their website.

Disconnect If Idle
Try this when you are in Internet Explorer: Tools - Internet Options - Connections - MAIN - Settings - Advanced -- opens a small window where you can turn off Disconnect If Idle. Click OK at the bottom of all windows until you get to the Control Panel and close that also.

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Disable Call Waiting
To disable call waiting, open you MAIN dialup connection.
Click in front of the number to dial up and put:

 ,*70,,

(the most common number to dial to disable call waiting)
OR
,70#,,
(used in some areas)
If you are not sure which one to used, there should be a place in your telephone book in the info section located at the front which will confirm which number it is (or call the phone company). The commas tell the modem to wait, to give the phone company time to do what it nees to, to allow Call Waiting to be bypassed.

If your computer connects with Windows XP but you can't access web pages or email:

To Un/ReLink Outlook Express and Internet Explorer in Windows XP
This is caused by a communication problem between Windows XP and Internet Explorer- Outlook Express. XP does not send the web (or email) information to Internet Explorer- Outlook Express, so web pages or email donít work properly.

Redoing the connection to Internet Explorer- Outlook Express fixes the problem in less than half the cases, but it is worth a try.:

Close all windows and programs and make sure you are not connected to the internet.
Go to Start => Control Panels => Internet Options (if you do not see it, click on Switch To Classic View on the left hand side).
Double click on Add/Remove Programs, click ONCE on Add/Remove Windows Components.
Find Internet Explorer and Uncheck it. Click Next. Click Finish.
Click ONCE on Add/Remove Windows Components.
Find Internet Explorer and CHECK it. Click Next. Click Finish.
Close all windows, connect and try web pages and email again.

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Restore Earlier Windows Settings in XP

Caution: Microsoft recommends that before using this procedure, you back up your files, as there is a chance this may leave your computer in an unstable condition.
1. Log on to Windows as Administrator. (You may already be logged in as this.)
2. Click Start, go to to All Programs, then Accessories, System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
6. Log on to the computer as Administrator. The System Restore Restoration Complete page appears. Click OK.
Troubleshooting your System Restore
You may inadvertently restore Windows XP to a previous configuration that you do not want. To undo the restoration:
1. Log on to Windows as Administrator.
2. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
3. On the Welcome to System Restore page, click Undo my last restoration, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
4. On the Confirm Restoration Undo page, click Next. System Restore restores the original Windows XP configuration, and then restarts the computer.
5. Log on to the computer as Administrator. The System Restore Undo Complete page appears. Click OK.

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A List of Modem Error Codes
Error Number - Explanation
600 An operation is pending
601 The port handle is invalid
602 The port is already open
603 Caller's buffer is too small
604 Wrong information specified
605 Cannot set port information
606 The port is not connected
607 The event is invalid
608 The device does not exist
609 The device type does not exist
610 The buffer is invalid
611 The route is not available
612 The route is not allocated
613 Invalid compression specified
614 Out of buffers
615 The port was not found
616 An asynchronous request is pending
617 The port or device is already disconnecting
618 The port is not open
619 The port is disconnected
620 There are no endpoints
621 Cannot open the phone book file
622 Cannot load the phone book file
623 Cannot find the phone book entry
624 Cannot write the phone book file
625 Invalid information found in the phone book
626 Cannot load a string
627 Cannot find key
628 The port was disconnected
629 The port was disconnected by the remote machine
630 The port was disconnected due to hardware failure
631 The port was disconnected by the user
632 The structure size is incorrect
633 The port is already in use or is not configured for Remote Access dialout
634 Cannot register your computer on the remote network
635 Unknown error
636 The wrong device is attached to the port
637 The string could not be converted
638 The request has timed out
639 No asynchronous net available
640 A NetBIOS error has occurred
641 The server cannot allocate NetBIOS resources needed to support the client
642 One of your NetBIOS names is already registered on the remote network
643 A network adapter at the server failed
644 You will not receive network message popups
645 Internal authentication error
646 The account is not permitted to log on at this time of day
647 The account is disabled
648 The password has expired
649 The account does not have Remote Access permission
650 The Remote Access server is not responding
651 Your modem (or other connecting device) has reported an error
652 Unrecognized response from the device
653 A macro required by the device was not found in the device .INF file section
654 A command or response in the device .INF file section refers to an undefined macro
655 The macro was not found in the device .INF file section
656 The macro in the device .INF file section contains an undefined macro 657 The device .INF file could not be opened
658 The device name in the device .INF or media .INI file is too long
659 The media .INI file refers to an unknown device name
660 The device .INF file contains no responses for the command
661 The device .INF file is missing a command
662 Attempted to set a macro not listed in device .INF file section
663 The media .INI file refers to an unknown device type
664 Cannot allocate memory
665 The port is not configured for Remote Access
666 Your modem (or other connecting device) is not functioning
667 Cannot read the media .INI file
668 The connection dropped
669 The usage parameter in the media .INI file is invalid
670 Cannot read the section name from the media .INI file
671 Cannot read the device type from the media .INI file
672 Cannot read the device name from the media .INI file
673 Cannot read the usage from the media .INI file
674 Cannot read the maximum connection BPS rate from the media .INI file
675 Cannot read the maximum carrier BPS rate from the media .INI file
676 The line is busy
677 A person answered instead of a modem
678 There is no answer
679 Cannot detect carrier
680 There is no dial tone
681 General error reported by device
682 ERROR WRITING SECTIONNAME
683 ERROR WRITING DEVICETYPE
684 ERROR WRITING DEVICENAME
685 ERROR WRITING MAXCONNECTBPS
686 ERROR WRITING MAXCARRIERBPS
687 ERROR WRITING USAGE
688 ERROR WRITING DEFAULTOFF 689 ERROR READING DEFAULTOFF
690 ERROR EMPTY .INI FILE
691 Access denied because username and/or password is invalid on the domain
692 Hardware failure in port or attached device
693 ERROR NOT BINARY MACRO
694 ERROR DCB NOT FOUND
695 ERROR STATE MACHINES NOT STARTED
696 ERROR STATE MACHINES ALREADY STARTED
697 ERROR PARTIAL RESPONSE LOOPING
698 A response keyname in the device .INF file is not in the expected format
699 The device response caused buffer overflow
700 The expanded command in the device .INF file is too long
701 The device moved to a BPS rate not supported by the COM driver
702 Device response received when none expected
703 ERROR INTERACTIVE MODE
704 ERROR BAD CALLBACK NUMBER
705 ERROR INVALID AUTH STATE
706 ERROR WRITING INITBPS
707 X.25 diagnostic indication
708 The account has expired
709 Error changing password on domain
710 Serial overrun errors were detected while communicating with your modem
711 RasMan initialization failure. Check the event log
712 Biplex port is initializing. Wait a few seconds and redial
713 No active ISDN lines are available
714 Not enough ISDN channels are available to make the call
715 Too many errors occurred because of poor phone line quality
716 The Remote Access IP configuration is unusable
717 No IP addresses are available in the static pool of Remote Access IP addresses
718 PPP timeout
719 PPP terminated by remote machine
720 No PPP control protocols configured
721 Remote PPP peer is not responding
722 The PPP packet is invalid
723 The phone number, including prefix and suffix, is too long
724 The IPX protocol cannot dial-out on the port because the computer is an IPX router
725 The IPX protocol cannot dial-in on the port because the IPX router is not installed
726 The IPX protocol cannot be used for dial-out on more than one port at a time
727 Cannot access TCPCFG.DLL
728 Cannot find an IP adapter bound to Remote Access
729 SLIP cannot be used unless the IP protocol is installed
730 Computer registration is not complete
731 The protocol is not configured
732 The PPP negotiation is not converging
733 The PPP control protocol for this network protocol is not available on the server
734 The PPP link control protocol terminated
735 The requested address was rejected by the server
736 The remote computer terminated the control protocol
737 Loopback detected
738 The server did not assign an address.
739 The remote server cannot use the Windows NT encrypted password.
740 The TAPI devices configured for Remote Access failed to initialize or were not installed correctly.
741 The local computer does not support encryption.
742 The remote server does not support encryption.
743 The remote server requires encryption.
744 Cannot use the IPX net number assigned by the remote server. Check the event log.
745 An essential file is missing. Re-install Dial-Up Networking
751 The callback number contains an invalid character. Only the following characters are allowed: 0 to 9, T, P, W, (,), -, @, and space.
752 A syntax error was encountered while processing a script.
________________________________________________________________________________________
Errors below are for Windows 2000 & up
753 The connection could not be disconnected because it was created by the multi-protocol router.
754 The system could not find the multi-link bundle.
755 The system cannot perform automated dial because this entry has a custom dialer. specified.
756 This connection is already being dialed.
757 Remote access services could not be started automatically. Additional information is provided in the event log.
758 Internet connection sharing is already enabled on the connection.
760 An error occurred while routing capabilities were being enabled.
761 An error occurred while Internet connection sharing was being enabled for the connection.
763 Internet connection sharing cannot be enabled. There are two or more LAN connections in addition to the connection to be shared.
764 No smart card reader is installed.
765 Internet connection sharing cannot be enabled. A LAN connection is already configured with the IP address required for automatic IP addressing.
766 The system could not find any certificate.
767 Internet connection sharing cannot be enabled. The LAN connection selected on the private network has more than one IP address configured. Reconfigure the LAN connection with a single IP address before enabling Internet connection sharing.
768 The connection attempt failed because of failure to encrypt data.
769 The specified destination is not reachable.
770 The remote machine rejected the connection attempt.
771 The connection attempt failed because the network is busy.
772 The remote computer's network hardware is incompatible with the type of call requested.
773 The connection attempt failed because the destination number has changed.
774 The connection attempt failed because of a temporary failure. Try connecting again.
775 The call was blocked by the remote computer.
776 The call could not be connected because the destination has invoked the Do Not Disturb feature.
777 The connection attempt failed because the modem (or other connecting device) on the remote computer is out of order.
778 It was not possible to verify the identity of the server.
779 To dial out using this connection, you must use a smart card.
780 An attempted function is not valid for this connection.
781 The encryption attempt failed because no valid certificate was found.
782 Network Address Translation (NAT) is currently installed as a routing protocol, and must be removed before enabling Internet Connection Sharing.
783 Internet Connection Sharing cannot be enabled. The LAN connection selected as the private netwok is either not present, or is disconnected from the network. Please ensure that the LAN adapter is connected before enabling Internet Connection Sharing.
784 You cannot dial using this connection at logon time, because it is configured to use a user name different than the one on the smart card. If you want to use it at logon time, you must configure it to use the user name on the smart card.
785 You cannot dial using this connection at logon time, because it is not configured to use a smart card. If you want to use it at logon time, you must edit the properties of this connection so that it uses a smart card.
786 The L2TP connection attempt failed because there is no valid machine certificate on your computer for security authentication.
787 The L2TP connection attempt failed because the security layer could not authenticate the remote computer.
788 The L2TP connection attempt failed because the security layer could not negotiate compatible parameters with the remote computer.
789 The L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer.
790 The L2TP connection attempt failed because certificate validation on the remote computer failed.
791 The L2TP connection attempt failed because security policy for the connection was not found.
792 The L2TP Connection Attempt failed because security negotiation timed out.
793 The L2TP connection attempt failed because an error occurred while negotiating security.
794 The Framed Protocol RADIUS attribute for this user is not PPP.
795 The Tunnel Type RADIUS attribute for this user is not correct.
796 The Service Type RADIUS attribute for this user is neither Framed nor Callback Framed.
797 The modem could not be found.
798 A certificate could not be found that can be used with this Extensible Authentication Protocol.
799 Internet Connection Sharing (ICS) cannot be enabled due to an IP address conflict on the network. ICS requires the host be configured to use 192.168.0.1. Please ensure that no other client on the network is configured to use 192.168.0.1.
800 Unable to establish the VPN connection. The VPN server may be un-reachable, or security parameters may not be configured properly for this connection.
801 This connection is configured to validate the identity of the access server, but Windows cannot verify the digital certificate sent by the server.
900 The router is not running.
901 The interface is already connected.
902 The specified protocol identifier is not known to the router.
903 The Demand-dial Interface Manager is not running.
904 An interface with this name is already registered with the router.
905 An interface with this name is not registered with the router.
906 The interface is not connected.
907 The specified protocol is stopping.
908 The interface is connected and hence cannot be deleted.
909 The interface credentials have not been set.
910 This interface is already in the process of connecting.
911 An update of routing information on this interface is already in progress.
912 The interface configuration in invalid. There is already another interface that is connected to the same interface on the remote router.
913 A Remote Access Client attempted to connect over a port that was reserved for Routers only.
914 A Demand Dial Router attempted to connect over a port that was reserved for Remote Access Clients only.
915 The client interface with this name already exists and is currently connected.
916 The interface is in a disabled state.
917 The authentication protocol was rejected by the remote peer.
918 There are no authentication protocols available for use.
919 The remote computer refused to be authenticated using the configured authentication protocol. The line has been disconnected.
920 The remote account does not have Remote Access permission.
921 The remote account has expired.
922 The remote account is disabled.
923 The remote account is not permitted to logon at this time of day.
924 Access was denied to the remote peer because username and/or password is invalid on the domain.
925 There are no routing enabled ports available for use by this demand dial interface.
926 The port has been disconnected due to inactivity.
927 The interface is not reachable at this time.
928 The Demand Dial service is in a paused state.
929 The interface has been disconnected by the administrator.
930 The authentication server did not respond to authentication requests in a timely fashion.
931 The maximum number of ports allowed for use in the multilinked connection has been reached.
932 The connection time limit for the user has been reached.
933 The maximum limit on the number of LAN interfaces supported has been reached.
934 The maximum limit on the number of Demand Dial interfaces supported has been reached.
935 The maximum limit on the number of Remote Access clients supported has been reached.
936 The port has been disconnected due to the BAP policy.
937 Because another connection of your type is in use, the incoming connection cannot accept your connection request.
938 No RADIUS servers were located on the network.
939 An invalid response was received from the RADIUS authentication server. Make sure that the case sensitive secret password for the RADIUS server is set correctly.
940 You do not have permission to connect at this time.
941 You do not have permission to connect using the current device type.
942 You do not have permission to connect using the selected authentication protocol.
943 BAP is required for this user.
944 The interface is not allowed to connect at this time.
945 The saved router configuration is incompatible with the current router.
946 RemoteAccess has detected older format user accounts that will not be migrated automatically.
948 The transport is already installed with the router.
949 Received invalid signature length in packet from RADIUS server.
950 Received invalid signature in packet from RADIUS server.
951 Did not receive signature along with EAPMessage from RADIUS server.
952 Received packet with invalid length or Id from RADIUS server.
953 Received packet with attribute with invalid length from RADIUS server.
954 Received invalid packet from RADIUS server.
955 Authenticator does not match in packet from RADIUS server.

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