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Why
does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?
Accelerating
your bandwidth channel incurs a small amount of transmission overhead.
In most cases, this overhead is negligible when compared to the actual
bandwidth savings provided by MegaSPEED Web Accelerator.
However,
strange interactions between Internet Explorer and certain plugins
(such as the old versions of the Adobe Acrobat Reader plugin) may cause
documents to be unnecessarily downloaded twice. It is important to note
that this type of behavior occurs regardless of whether MegaSPEED Web
Accelerator is used. The Accelerator is merely showing the download
statistics in these situations.
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Why
do some Java-applets (such as certain games on www.pogo.com) not work?
Older
versions of the Java Runtime Environment (JRE) cannot display certain
image types (such as 'PNG'). To fix this problem, simply set your
image slider to the maximum quality level or upgrade to the
newest JRE.
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I'm
having trouble loading a site. What should I do?
Try
adding the site to MegaSPEED's Proxy Exclusion List. Click here
for instructions on completing this operation.
If
this doesn't solve the problem, try adding the site to MegaSPEED's
pop-up blocker Whitelist. Click here
for instructions on completing this operation.
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After
installing MegaSPEED, I received a message saying Email Acceleration is
disabled. Why did that happen?
The
MegaSPEED installer has detected software that may conflict with
MegaSPEED Email Acceleration.
It was
determined that the safest way to proceed was to not install the
MegaSPEED Email Acceleration.
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I
can't right-click on an image to get the "Original Image"?
Some
web sites disable the right-click using javascript. On other sites, the
image in question may be a background image. To see the full quality
image, change the image slider to "Full Quality" and press Ctrl-Refresh
in Internet Explorer.
Click here
for instructions on changing the image slider.
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"MegaSPEED
Web Accelerator cannot be started due to an internal error ..."
Try
restarting MegaSPEED Web Accelerator by exiting the program and then
relaunching it.
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"MegaSPEED
Web Accelerator cannot connect to the MegaSPEED Service..."
Here
is a step-by-step list of things you should verify:
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Check
that you have successfully connected to your ISP in your usual manner
(e.g. Did your dial-up connection successfully connect to your ISP?).
This step is independent of whether or not you launch MegaSPEED Web
Accelerator.
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Ensure
that the ISP you are connected to is, in fact, the one that supplied
you with the MegaSPEED Web Accelerator software and connection
information. In most cases, you cannot connect to another ISP and use
the same MegaSPEED Web Accelerator connection settings.
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Verify
that the Connection information located in the Settings dialog is the
same as that provided to you by your ISP.
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If
you are running firewall software, make sure that a firewall rule is
present that allows access to the Remote Server Port (located in the
Advanced Connection Settings dialog)
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Try
uninstalling MegaSPEED Web Accelerator (Control Panel-->Add/Remove
Programs and select MegaSPEED Web Accelerator) and then re-install it.
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Contact
your ISP to verify that the MegaSPEED Service is up and running.
Now
try restarting MegaSPEED Web Accelerator by exiting the program and
then relaunching it.
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"The
MegaSPEED Service does not allow connections from your current IP
address..."
The
most likely reason you would receive this error is when you connect to
the Internet using a different service provider from the one providing
you with MegaSPEED Service. Since we allow this through the
entire Internet, you should never receive this error message. If
you do, please contact us immediately.
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"Your
username and/or password were not accepted by the MegaSPEED Service..."
The
username and password are pulled from the active DUN (Dial-Up
Networking). We require you to enter a valid username and
password to use the MegaSPEED Service.
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"The
MegaSPEED Service could not be started due to an authentication timeout
..."
Ensure
that the authentication information provided to you by us has been
keyed in correctly.
Try
reconnecting to the Internet.
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"The
MegaSPEED Service indicated that it has insufficient resources to
handle your connection..."
Try
reconnecting to the Internet.
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© 2006 Mountain Area Information Network
