Asked Questions ~ Connection
Troubleshooting ~ General
Web Accelerator for Windows Frequently Asked Questions
Overview of MegaSPEED Web Accelerator
Download and Installation Help
Using MegaSPEED Web Accelerator
1 - Overview of MegaSPEED Web Accelerator
does MegaSPEED claim to be 5X faster?
Web page performance is measured by the amount of time it takes to
entire Web page into your browser. So, when comparing the performance
improvement delivered by MegaSPEED Accelerator with an unaccelerated
connection, we configure two identical computers. Both are connected to
Internet at the same dial-up connection speed and both have the same PC
Internet browser configuration.
Using an automated browsing
measurement tool (i.e. a surfing "bot"),
both computers visit the same Web pages multiple times. In order to
variations in download speed caused by various network factors, we take
average times for downloading the same page with and without MegaSPEED
Accelerator and compare the two averages in order to determine the
factor for a specific Web page (example: www.amazon.com). 5X represents
high-end of the frequently measured averaged results.
If you are particularly
interested in the topic of timing Web pages, here's a
link to a site that provides a stopwatch for timing page loads and many
interesting Internet timing tools:
does MegaSPEED's solution compare to DSL or cable
MegaSPEED is an affordable software-only solution designed to
enhance Web access over low-speed (less than 200 kbps/second)
contrast, DSL and cable modems provide high-speed Internet connectivity
hardware solutions that work with special telephone or cable lines.
The price for DSL or cable
modem is significantly higher than MegaSPEED
Accelerator. In addition to the higher price, many areas simply do not
or cable Internet service available.
are the privacy implications of using MegaSPEED
Information on Acceleration Servers
If you have a high level understanding of how Acceleration works you
be concerned that the Accelerator could be used to track your browsing
activities in a way that could violate your privacy. We recognize that
privacy is very important, and therefore we have implemented the
Acceleration Service so that personally-identifiable information cannot
easily tracked or easily derived from data within our server
When your Accelerator client software connects to our infrastructure,
identifies itself using a unique client ID. Our infrastructure has a
client IDs that are authorized to receive acceleration, but that
not contain any personally-identifiable information associated with the
such as your name, address, or email address. Further, we have designed
our server logging features in such a way that no single log contains a
record of the Web sites visited by specific clients.
information regarding browsing activities is subject to the Privacy
can be derived from information logged only by applying special
The Accelerator client software does not transmit any historical record
of your browsing activities to our servers other than
summary timing and compression information, and diagnostic information.
information is used solely for overall system performance monitoring
2 - Download and Installation Help
can't I open the MegaSPEED Accelerator installation
file after I download it?
It is possible that the file extension ".exe" was somehow lost from
the MegaSPEED Accelerator installation file. You can easily check and,
necessary, remedy this situation. Here's how:
- First, find the installation
file you downloaded. Unless you changed the name during the
installation process, search for that. Use the Window's Start menu:
Start -> Search -> For Files and Folders...
- When you find the file,
select it. The full name of the file should be visible.
- If the ".exe" extension
(without quotation marks) is missing, add it. Click on the filename and
use your mouse to add the extension ".exe"
- You should be able to
double-click on the file right in the Search Results window to start
long will it take to download MegaSPEED Accelerator?
Depending on the speed of your modem and the processing speed of your
downloading will take between 5-10 minutes. For example, a modem
48kbps (kilobits per second) will download MegaSPEED Accelerator in
minutes using a recent-vintage computer. Running the install on your
takes a minute or less
3 - Using MegaSPEED Web Accelerator
MegaSPEED Accelerator installed, active, and enabled on your computer?
If MegaSPEED Accelerator is
installed and active on your computer a
accelerator icon will appear in the Windows taskbar area (near the
clock). If the Accelerator is active while you are surfing the
accelerator icon will constantly change images. Try accessing a Web
site and you
should see the icon flashing as web pages load. If you are able to surf
Internet but do not see the icon changing, there are several
- You are accessing a Web site
or other content that MegaSPEED Accelerator does not speed up. If you
are not sure what content can be accelerated, Click Here
for details on what MegaSPEED Accelerator does and does not accelerate.
- MegaSPEED Accelerator is
currently disabled on your computer. If you see red lines around and
over the icon, it means that the Accelerator is disabled.
- MegaSPEED Accelerator or
other software on your system may require special configuration. To
review the list of currently incompatible software or software that may
require special handling, Click
do I change the image quality setting for all images?
Right-click on the MegaSPEED
Web Accelerator taskbar icon and select
"Settings" Select the "Image Quality" tab Adjust the slider bar to the
desired image quality settings Press OK to
save the changes.
do I start MegaSPEED Web Accelerator?
MegaSPEED Web Accelerator is launched automatically every time
starts You do not have to launch it manually.A MegaSPEED Web
icon appears in the Windows system tray to show
that it is operating in the background. If the program was terminated,
you can start it up by going to your
"Start Menu" "Program Files" "MegaSPEED" and
selecting the program from there.
do I turn off the Pop-up Blocker?
Click on the accelerator icon
in the taskbar, click on Pop-Up and disable
it If you are going to websites that you need the windows to pop-up,
could add them to the white list so you won't need to disable the
every time you go there.
do I uninstall MegaSPEED Accelerator?
Open the "Start Menu" Open
"Control Panels" Finally open "Add/Remove
Programs" Looks for the MegaSPEED client and remove it from there.
IMPORTANT: If you are using a browser other than Internet Explorer
with MegaSPEED, you will need to manually reconfigure the proxy
settings for the
respective browser after uninstalling or stopping MegaSPEED Accelerator
to continue using the Internet. See below for further details.
Restoring a Browser's Proxy
Address and Port Number
If you are using a browser besides Internet Explorer or Netscape when
or uninstall MegaSPEED Accelerator you will need to reset proxy
their original values (or no values). Until you do this, you will
likely not be
able to access the Internet Consult your browser's documentation for
information on how this could be done.
do I see the original graphic quality of specific
image or Web page?
If you are using Internet Explorer, simply move your mouse over an
image on a
Web page and click the right mouse button. You'll see that two new
Refresh Page (or Show Original Image)
Refresh Picture with Full Quality (or show Original Page)
If you select one of these options, MegaSPEED Accelerator will replace
compressed graphic image with an original quality version. When
the icon stops
changing, the new image is in place.
Note: When you first install
MegaSPEED Accelerator, it is necessary
then restart IE in order to have the Refresh Page and Refresh Picture
right-click menu options available.
These menu options are not
available in Netscape, Opera or Mozilla.
follow these steps:
1. Click on the Accelerator icon located near your system clock. Go to
Options and adjust the Graphics Acceleration Level completely to the
right (original quality) and
2. Hold down the Ctrl key and select R OR Select Reload from the View
compressed graphic image will be replaced with an original quality
3. Repeat step one and adjust the Graphics Acceleration Level back to
4 - Product Details
do I use other browsers with my Web Accelerator?
Netscape Navigator is
automatically configured to use the MegaSPEED
Accelerator. Use Netscape as you normally would.
For other browsers such as
Opera and Mozilla, MegaSPEED Web Accelerator works
with any web browser that allows you to specify an HTTP proxy. You must
set the HTTP proxy host to be "127.0.0.1" and the port number to be
the local listening port of the MegaSPEED Client (5400 by default)
Consult your browser's documentation for information on how this can be
types of Web content does MegaSPEED accelerate?
MegaSPEED Web Accelerator significantly speeds up web page access To
achieve this speed up, proprietary lossless compression is applied to
sheets. Proprietary image compression
applied to gif images, jpeg images and Flash content
MegaSPEED also accelerates
email traffic (POP3 and SMTP) using lossless
MegaSPEED does NOT speed up
file downloads (over FTP or file sharing
programs), streaming audio/video and HTTPS (secure web sites).
ad blockers, popup stoppers, personal firewalls and other
utilities compatible with MegaSPEED Accelerator?
MegaSPEED is compatible with most ad blockers, popup stoppers, personal
firewalls, and other utilities. In some cases, minor configuration
MegaSPEED or other products is needed. In other cases, MegaSPEED is not
If you are receiving error
messages from a firewall please ensure the following ports are allowed
MegaSPEED Web Accelerator speed up email access?
Yes, MegaSPEED automatically
accelerates your email traffic (POP3 and SMTP)
for all popular email clients such as Eudora, Outlook, Outlook Express
Netscape Mail Other email clients should work transparently as well.
are the system requirements for MegaSPEED Accelerator?
Below are the suggested and minimum system requirements
basics of an analog modem, a telephone line, and an active Internet
MegaSPEED Accelerator can be
installed on any of the following operating
- Windows 95b w/ Windsock2
- Windows 98
- Windows 98SE
- Windows Millennium Edition
- Windows NT 4.0
- Windows 2000
- Windows XP
- Macintosh OS X 10.2 or
MegaSPEED Web Accelerator
requires at least Internet Explorer 4.0 and
Netscape 4.0 or any later version of either browser.
Note that the MegaSPEED Email
Acceleration component requires Windows 98 and
above, and that the MegaSPEED Pop-up Blocker component requires
Explorer 5.0 and above.
Newer versions of Microsoft
Internet Explorer are available free of charge
For Windows 95
users: Currently, Microsoft does not
permit Windows 95
users to install Internet Explorer 6 or greater, however, Internet
and Netscape Communicator 4.8 are available.
The recommended system
requirements for MegaSPEED Web Accelerator are a
Pentium 200MHz with 64MB of RAM and at least 5MB of hard-disk space.
Internet connection line speed in Kbps (kilobits/second)
Minimum: 14.4 Kbps
Maximum: 200 Kbps
Regardless, MegaSPEED Web
Accelerator will work within your current system
configuration to provide you with the best content acceleration.
travel. Does MegaSPEED Accelerator work anywhere I use my
Yes. If you are accessing the Internet through a dial-up connection
and Canada and your system conforms to MegaSPEED Accelerator system
you should be able to get an accelerated Internet experience, if you
numbers from the same ISP.