More City of Asheville waterline work starting Monday may cause discolored water

ASHEVILLE, N.C. (WLOS) — As the city of Asheville continues waterline work in September, some residents may see discolored water, starting on Monday, September 9.

The City of Asheville says it has been making significant water transmission line improvements near the North Fork Dam this year.

This installation of a third water transmission line has been identified as a critical addition to the water delivery system, which the city says is designed to protect the community from a system-wide water loss during a major flood, as what happened during the flood of 2004.

In April and May, the project required the shutdown of the 24-inch waterline, transferring all water flow to a 36-inch waterline.

This final portion of the project involves a second tie-in to the 36-inch waterline. Here are the key installations:

• Week of September 9: Shift water flow from the 24-inch waterline to the 36-inch waterline. This to isolate and scour (flush) the 24-inch waterline.
• Week of September 16: Shift of the North Fork Plant flow to the 24-inch waterline in preparation for the 36-inch tie-ins of the bypass waterline. The 24” waterline will be prepared to accept this flow.
• Week of September 23: Contractor will be performing both of the 36-inch tie-ins. One is set for Sept. 23, and the second for Sept. 27.

These activities have the possibility to cause discolored water in the distribution system.

What to do if your water becomes discolored

Customers are advised to run cold water for 5-10 minutes or until water is clear. Once discolored water enters your house, the only way to remove it is to run your water until it is clear.

Running hot water will clear hot water heaters, which typically hold a large amount of water. If your water is discolored, you may want to postpone washing laundry.

Fast facts

Click hereto see City of Asheville boil water advisories and what to do if you receive a BWA notification

Click here to see what to do if your water becomes discolored

Customer Service phone lines will be open 24 hours a day at 828-255-1122.

Click here to read more about the North Fork project.