Mapping Broadband in Western North Carolina

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Where I live I am unable to get cable or cable internet. The only option that is available to me is DSL through Frontier. I pay right at $60 a month for very poor quality service. I initially signed up for 3mbps service and could not get but 1.5 mbps. I was told that was the fastest speed my lines would handle. I then downgraded to the 1.5 mbps service. At that point my speeds dropped to 1.0 mbps or less. I have requested service calls numerous times for a technician to come see if they can help and appointments are made, but Frontier never sends a technician. We have been told that they are not required to send out a technician. We have been bluntly told that the level of service we receive is what we pay for. $60.98 is my internet bill after taxes and fees for one month for this level of service. As I have no other broadband options where I live I am forced to pay this every month. I receive very poor quality of service and very poor customer service. I have gone days with the internet not functioning at all only to be told there were outages in the area and receive no credit on my account. I recently returned to Franklin from a year in Phoenix Arizona. There I paid less than $50 a month for 30mbps and in 11 months I lost service twice for a combined total of 35 minutes. I have been told that the phone lines were set here in the early 80's and that Frontier does not have an upgrade or replacement of these lines or any infrastructure in this are for at least the next 3 to 5 years.

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